Shipping policy
Delivery & Shipping Policy
We want to make sure your order reaches you safely and as quickly as possible. Below you can find information about our shipping and delivery process.
Processing Time
Orders are usually processed and shipped within 1–3 business days after your order has been placed.
During launches, sales, or periods of high order volume, processing may take slightly longer. If there are significant delays, we will do our best to keep you informed.
Delivery Time
Estimated delivery times depend on the destination and shipping method selected at checkout.
Once your order has been shipped, you will receive a tracking number by email so you can follow your package.
Please note that delivery times are estimates and may be affected by circumstances outside of our control, including carrier delays, customs processing, weather, or other unforeseen events.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotional free shipping periods. Free shipping promotions apply only to the original delivery and do not include return shipping.
Returns & Return Shipping
If you choose to return your order, we will provide you with a return shipping label. The cost of the return label is your responsibility and will be deducted from your final refund amount.
Please contact us before returning your order so that we can provide you with the return shipping label and return instructions.
If your order was placed during a free shipping promotion, the free shipping applies only to the original delivery. The original shipping cost may be deducted from your refund where permitted by applicable law.
Please note that you remain responsible for the returned package until it has been received by us.
International Shipping
We may ship orders internationally.
For international orders, the customer may be responsible for any applicable customs duties, import taxes, or other fees imposed by the destination country.
These charges are not included in the product price or shipping cost unless explicitly stated.
Tracking
A tracking number will be provided once your order has been shipped.
Please make sure that your delivery address is correct when placing your order. We cannot guarantee delivery if an incorrect or incomplete address has been provided.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and, if applicable, photos of the damaged package and artwork.
We will work with the shipping carrier to resolve the issue and find an appropriate solution.
Questions About Your Order
If you have any questions regarding shipping or your order, please contact us at:
Laurits Kunø
Læssøegade 17
8600 Silkeborg
Denmark
CVR No.: 42915319